DEPOSIT/REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your VIP Virtual Thrills reservation. Payment must be paid at time of your booking being accepted or the booking will be cancelled. Please call us for special circumstances. There will be a $25 cancellation fee for all parties or events canceled after payment is received and prior to 14 days of scheduled event. NO REFUND in the event of party reservation being canceled within 14 days of your event. VIP Virtual Thrills will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
VIP Virtual Thrills is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL SURCHARGE:
Our general service area is a 25-mile radius from Towaco, NJ (zip 07082.) There are no travel fees for the first 25 miles, but must add a fuel surcharge fee when we travel beyond 25 miles to an event. See our Service Area page for coverage areas.
BAD WEATHER:
Our VR theater is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (snow, lightning, very high winds, flooding and/or extremely heavy rain, etc.) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated major storm or other strong weather event) please contact us to begin the rescheduling.
SUPERVISED CHILDREN:
VIP Virtual Thrills requires a parent or responsible adult to be present inside or just outside of the trailer at all times. Children under 12 must be accompanied by an adult inside the trailer at all times. THERE ARE NO EXCEPTIONS! Please let your guests know about our 12 and under policy.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither VIP Virtual Thrills nor any of its employees shall be responsible for any damage to property resulting from a request by the client to position the VR theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, we reserve the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by clients guests. Neither VIP Virtual Thrills nor its employees assume any responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
FOOD/DRINK:
We do not allow any food or drinks into the VR theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the party from inside or outside the trailer. We may use these on our social media or our web site. If you do not want our Game Coach taking these pictures or posting them on social media or our web site, please notify the Game Coach prior to the start of the party. We never identify guests’ full names or party locations.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
OUR VR TRAILER:
When our amazing rig pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is long and we will need approximately 50 feet of space to maneuver and park. We will not park in driveways, yards or any other tight or dangerous locations. It has proven to be too dangerous to get such a large vehicle into residential driveways. We will only park on solid concrete/asphalt. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface./gravel areas.
By Submitting Payment you agree to these terms.